Billing Management: Answer Billing Questions Before They Are Asked
Orders, wallet balances and invoices all sit on the account, visible to the subscriber and to your team.
Support Volume Is a Design Problem
Vodlix billing management treats support volume as a design problem. Most billing enquiries amount to one question: what was this charge? The platform already knows the answer, and every lookup a person handles by hand is a record that could simply have been visible to the subscriber. Vodlix puts orders, wallet balances and invoices on the account, visible to both the subscriber and your team. For OTT operators, that visibility removes a large share of support tickets before they are raised.
Self serve
Subscribers see their own charges.
Invoices on hand
View and print, per order.
Wallet ledger
Every debit and credit recorded.
Purchases and Charges Visible to the Subscriber
In Vodlix, every order, wallet movement and invoice sits against the subscriber's account and is visible in their account area. A subscriber who wants to know what they were charged, when and for what can see it themselves without opening a ticket. Purchases lists their rentals and one-off buys, Invoices lists every charge including subscription renewals, and My Wallet shows their balance and top-ups. Self service billing information answers the question at the moment it is asked, which is faster for the viewer and cheaper for you.
Invoices Ready to View and Print
Every paid order in Vodlix produces its invoice, which the subscriber can open and print from their account area. A viewer who needs a receipt for expenses, a company or their own records gets it themselves, and your team is not fetching documents by hand or emailing PDFs on request. Subscription renewals, rentals and wallet purchases each get their own invoice. Self service invoices remove one of the most common and least valuable support tasks.
The Same Billing View for Your Team
When a billing enquiry does reach your team, Vodlix shows staff the same records the subscriber sees, with admin tools on top. The subscriber's profile carries their wallet balance and every credit and debit, their subscriptions and their TVOD rentals and purchases, and the Invoices screen finds any invoice by user, gateway, status or date. Refunds and wallet top ups are issued from the same place. There is no hunt across payment gateway dashboards and spreadsheets, because both sides are looking at the same record.
Frequently Asked Questions
Have questions about taking advantage of this limited-time offer? Check out the FAQ for answers.
What billing information can subscribers see on Vodlix?
Vodlix subscribers can see their orders, subscription renewals, wallet balance, credits and invoices in their account area, so they can answer the question 'what was this charge?' themselves.
Does Vodlix billing management reduce support volume?
Yes. Most billing enquiries are simply about identifying a charge. Because Vodlix makes orders and invoices visible to subscribers, those questions are answered without a ticket.
Can subscribers download invoices on Vodlix?
Yes. Every paid Vodlix order produces an invoice that the subscriber can open and print from their account area, so your team is not sending receipts by hand.
Does my team see the same billing records as the subscriber?
Yes. Vodlix shows staff the same billing records the subscriber sees, plus admin tools such as refunds and wallet top ups, so enquiries are answered immediately from one record.
What does the Vodlix subscriber wallet show?
The subscriber sees their balance on My Wallet and can top it up there. On the subscriber's profile your team sees the balance and a ledger of every credit and debit against it, including top ups, purchases, refunds and credits you add yourself.
Can my finance system read this directly?
Partly. The Vodlix API reports an order's status, returns a viewer's own purchases and rentals and issues refunds. For finance, the Invoices screen exports what you have filtered and Reports gives revenue and new orders for any date range, all from the same paid orders.
How is this different from automated billing?
Automated billing is the money moving on schedule, the renewals and retries. This is the record of what happened and the ability to answer questions about it afterwards. One is the mechanism, the other is the evidence.
What happens to billing history when an account closes?
Cancelling a membership does not erase anything: orders, invoices and wallet history stay on the account. Removing records is a separate, deliberate admin action, and a refund never deletes the order it refunds, so the history still answers a dispute or a query factually.