User Management for OTT Platforms

A List of Accounts Is Easy; Answering Questions Is Not

Vodlix user management puts everything you know about a viewer in one place. Any platform can show a table of accounts; the hard part is answering a question about one of them: their plan, their devices, their history and their last session. In Vodlix, all of that sits behind a single record, so a question that would take a day across separate systems takes a minute. For OTT operators, that speed is what keeps support cost low and subscribers satisfied.

One record

Everything about a viewer together.

See what they see

Diagnose from their view.

Resolve fast

Answers in a minute, not a day.

Look Up a User and See Their View

Vodlix lets you look up any user and see exactly what they see. Support staff can view a subscriber's account from their perspective, including their subscription status, available content and device list, and find a problem before the viewer has to ask twice. Diagnosing from the viewer's view removes guesswork. Seeing what they see is the fastest route to fixing what is wrong.

Every Detail Behind One User Record

In Vodlix, accounts, user levels, registered devices, profiles, subscriptions and watch history all sit behind one record rather than scattered across four separate screens. Opening a user shows the complete picture, with links to their orders, tickets and sessions. Everything behind one record means no one has to assemble a case file by hand. A complete view per user is the basis of fast, accurate support.

Built for the Real Support Question

Vodlix user management is built around the question that actually costs your team time: why will this not play for this person? Whether the cause is an expired subscription, a device limit, a region restriction or an age rating, the answer is visible in the user's record. Fast answers to that one question reduce ticket handling time more than any other tool. User management designed for real support questions is what makes a small team effective.

It Does Not Stop at the Admin Area

Everything on these screens is also reachable from your own code through the REST API, so a customer relationship tool or a help desk you already run can read and write the same accounts rather than keeping a second copy of them. What people do once they are signed in feeds straight into reports and analytics and the sales dashboard. The profiles a household creates for itself are covered under profile selection, the lists viewers build for later under add to list, and the plans they are paying for under the subscriptions system.

Frequently Asked Questions

Have questions about taking advantage of this limited-time offer? Check out the FAQ for answers.

What does a Vodlix user record contain?

A Vodlix user record contains the account details, user level, registered devices, profiles, subscription status, orders, tickets, sessions and watch history, all on one screen.

Can I see what a viewer sees on Vodlix?

Yes. Vodlix lets support staff look up any user and view the platform from their perspective, including available content and device list, to diagnose an issue before the viewer asks twice.

Why keep everything in one user record?

So a support question about one person, such as their plan, devices or last session, is answered in a minute from one screen rather than assembled from four separate systems.

How is User Management different from the Subscribers Manager?

Vodlix User Management covers every account, free or paid, with diagnostics and support tools. The Subscribers Manager focuses on paying subscribers, packages and revenue.

Does User Management help resolve playback problems?

Yes. Vodlix User Management surfaces the plan, devices, region, age rating and last session needed to answer why a title will not play for a particular person, which is the question that costs support teams most time.

Can viewers sign in with a code instead of a password?

Yes. One time code login can be switched on alongside email and password, or made the only route in, and the code can be sent by email as well. In markets where phone numbers are the default identifier this usually converts better than asking people to invent and then remember another password.

Can I manage accounts from my own systems instead of the admin area?

You can. The same accounts are available through the Vodlix REST API, so an existing customer relationship tool, help desk or internal dashboard can create users, read their subscriptions and act on them without anybody opening the admin area. The admin area and the API work on one set of records, so the two never drift apart.

Can I bring an existing audience across from another platform?

Yes. The member list carries import and export controls, so accounts you already hold can be brought in rather than rebuilt one at a time. Anything the importer does not cover can be handled through the API, which is usually the better route when the migration also has to carry subscriptions or purchase history with it.

User Management: Everything You Know About a Viewer in One Place